A ticketing system is the most widely used correspondence medium that web hosting companies offer to their clients. It is typically part of the billing account and is the best way to solve a problem that takes some time to examine or that needs to be escalated to a server admin. In this way, all comments contributed by either party will be kept in the exact same location in the event that someone else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which means that you’ll need to sign in and out of at least two accounts in order to complete a specific procedure or to touch base with the hosting company’s technical support team. If you desire to manage a number of domain names and each one is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. Plus, it can take a substantial span of time for the provider to process your tickets.

Integrated Ticketing System in Shared Hosting

In contrast to what you may find with many other hosting companies, the trouble ticket system that we are using with our shared plans is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to memorize different log-on names and passwords, as you will be able to manage both your tickets and the web hosting account itself in one location. So, in case you have an inquiry or face a challenge, you can get in touch with our client support staff right away. Our ticketing system comes with a clever search mechanism. This goes to say that even if you’ve posted an enormous number of tickets through the years, you will be able to track down the one that you want without effort. In addition, you can see knowledge base tips for tackling commonly faced problems.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated plans, which goes to say that you won’t need some other platform to contact our customer support team – you can do it on the spot if you face a difficulty. Opening a new ticket takes several clicks and finding an older one is just as easy. With our intelligent search option, you can quickly track down any ticket that you’ve already submitted. You can open a ticket at any particular moment since our client support engineers are available 24x7 and reply in no more than sixty minutes, although it seldom takes that much to obtain a reply. With Hepsia, you’ll have everything in a single location and you can just forget about using 2 or more platforms to troubleshoot a simple problem.