24/7 Customer Support in Shared Hosting
Our shared plans include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our solutions before you make a purchase or you are a current client and you have a question or some problem, you will be able to contact us any time, which includes holidays and weekends. We have numerous channels to contact us - several phone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex matters or any issues that need more time to analyze and take care of. Unlike many other website hosting service providers, our trouble tickets come with a guaranteed max response time of just one hour, thus no matter what your problem is, it will be resolved on time and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to receive prompt support, especially when your web site is not functioning properly for some reason. All our semi-dedicated plans come with 24/7 customer and tech support, therefore if something comes up, you'll be able to use plenty of methods to get in touch with us - phone line with multiple local numbers globally, live chat, emails and support tickets. The first two choices are for billing, pre-sales and basic issues, which means that in case you do not have an account yet, for instance, you are able to get more info for our solutions, or we will assist you with less demanding tech matters. The other two options are for solely tech issues or everything which is more time-consuming due to the fact that it is much easier follow the dialogue between you and our support team. The guaranteed max reply time for them is just one hour, the regular one - 15-20 min, so you won't have to wait for an entire day in order to get assistance like you may have to do with other service providers.
24/7 Customer Support in VPS Servers
When using our VPS web hosting plans, you will never have to wait for more than an hour to get support for any type of issue that you may encounter with the server or the software that comes pre-installed with it. We guarantee this short response time for all of the tickets that you open through your billing Control Panel or e-mail messages which you send to our technical support crew. Furthermore, we have local phone numbers in a couple of countries around the world as well as a live chat service where we are able to assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the numerous means of communication, so whatever your question or issue is, there'll always be someone to help you without delay. In case you need assistance with third-party software, which you cannot install or which gives you troubles, you can benefit from the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to have well-timed support in general, let alone if you run an entire server, that's why each and every dedicated server that we supply includes 24/7 support with one-hour response time guarantee whatever the situation. This service is 100 % free for all the issues with the server or the software that was installed by our administrators during the setup, which means that you can get in touch with us as many times as you need, even during holidays. You can either open a ticket from your billing area or you could send an e-mail message, and the actual reply time for either of these rarely exceeds thirty minutes because we have admins available twenty-four-seven. If you require general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you could take advantage of our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to add to your server package through the billing Control Panel.