Tech Support Channels
A 60–Minute Response Guarantee
We provide a one–hour response guarantee for every support ticket or email that you send to the client care staff. We will rapidly respond to all standard questions and forward right away the matter to our admins in case additional assistance is needed. If you order the Managed Servers package, we’ll execute any of the included services at a time that has been discussed with you earlier.
An Exceptional Help Desk Support Service
Our technical support team will be available to you 24–7 should you require help working with our Hosting Control Panel or with any of the applications that we preinstall for your convenience on the dedicated hosting server. And if you need assistance tackling the routine admin tasks on your dedicated hosting server, you can make use of the Managed Servers package, which includes backup storage space, OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
Each dedicated web hosting plan is fitted out with our charge–free Hosting Control Panel, which sports a comprehensive knowledgebase and a collection of educational video tutorials. Whenever you require assistance while working with the Hosting Control Panel, just push the Help or Videos buttons in the top right corner.