Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Our crew of service technicians will try their best to reply to your advice inquiries in less than 1 hour. If, however, the problem you have stumbled upon needs assistance from our Admin =Dept,= we are going to send the ticket to the person on shift and will write a comment to let you know.

  • Top quality support service

  • Top–class Client Help Service

  • Our tech support Department will be on duty for you 24/7 to to attend to all service inquiry tickets that you send to us. We offer customer assistance for the software applications that are installed in advance on your machine. These include our custom built Hosting Control Panel, the selected Operating System plus the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • An in–depth and constantly updated article base is included in our in–house built Hosting Control Panel. It offers you quick tips about how to conduct all the general website maintenance duties. The Help zone offers you thorough how to content articles and step–by–step video lessons. You can gain access to the Help section by hitting the Help or Video buttons in the top right side of each Control Panel section.